To help our partners get the most out of being part of the TrainAway network, we’ve put together a range of resources to make life as easy as possible for gym and office staff.
It’s not always easy running a gym or fitness center – we fully understand that. There are numerous time, organisational and management pressures. We have no intention of adding to that, so we want to make it as easy as possible to be a TrainAway Partner.
On this page you’ll find a collection of resources giving guidance along your TrainAway journey. If there are any questions that aren’t answered here, you can always contact us directly.
Our Frequently Asked Questions give answers to a range of questions surrounding TrainAway, and, crucially, help you understand the platform from a user perspective.
Partner Gym List
Contact the TrainAway team
We love hearing from you, so you’re welcome to contact us even if everything is going just fine. Or perhaps you have some information or tips that can help us. Send us an email firstname.lastname@example.org and we’ll always get back to you.
Guides for members and staff
On the TrainAway YouTube Channel you’ll find a range of videos to make your life easier. From tutorial videos for receptionists to user introduction videos, it’s a quick and easy way to explain what TrainAway is and how it works.
If a member doesn’t know anything about TrainAway, this is a great guide to share with them. It answers the two most commonly asked questions ‘What is TrainAway?’ and ‘How do I use it?’
We do as much as possible to give the best experience via our app and website, but we rely on local staff in the gym itself. This simple guide will ensure your reception staff know exactly what to do when a TrainAway user arrives at your club.
Advice, tips and guidance
Some of the gyms on the TrainAway network see hundreds of visitors each month, so we looked into how they’ve managed to attract so many travelers. You’ll find the top four ways on this page.
It’s not always easy to choose what price to set your day passes at, and it can have a big impact. Set prices too high, and travelers will go elsewhere. Too low and you won’t be maximising your possible returns. Read our advice on how to decide.
Travelers rely upon photos to make their decision as to which gym they visit, so we recommend spending some time getting them right. Our gym photo taking guide talks you through the top tips to take great photos of your gym.
TrainAway was set up to keep people in their active routine, even when away from home. We’re committed to keeping people in the gym, year after year – because we know the benefits. We’ve looked into the facts around gym membership attrition, and how you can use TrainAway to combat it. Read the full article here.
IHRSA Passport Program Resources
The IHRSA Passport Program allows your members to get discounted access over 1,000 fitness clubs around the world. If you’re an IHRSA member and are not yet enrolled, you can do so here.
If you’re currently just selling day passes via TrainAway to other Passport Program users, you may wish to reconsider that – read more about this here.
Want an easy way to communicate your club’s invitation code? Print this poster, enter your code, and put it up in your club.
TrainAway is a digital platform that helps you find and access a gym anywhere in the world. Buy day passes to gyms near you using the TrainAway app, available from the App Store or Google Play Store. Want to hear more from TrainAway? Subscribe to our newsletter.